What type of information does CWM Tradesmen collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. For the purpose of taking shop orders and subsequent deliver of products or services we also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information).

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How do you we process your information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

 

Why do we collect such personal information? 

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalised service-related notices. We will also contact those who have opted  in to receiving promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable EU GDPR laws and regulations.

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How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Do you share my personal data?

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We will not share any of your personal data with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, or obligations, and the third party’s obligations by law.

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How do we communicate with our site visitors?

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Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for one of the following purposes:​​

• Personalising and tailoring your experience on Our Site;

• Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.

• Personalising and tailoring our products and services for you.

• Communicating with you. This may include responding to emails or calls from you.

• Supplying you with information by email, messenger, post that you have opted-in to or use and you may unsubscribe or opt-out at any time by clicking a subscribe link at the bottom of each email we send, or by advising us in writing to admin@cwmt.co.uk that you wish your details to be removed.

• Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.

• Supplying information over our social media channels such as questions or comments.

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With your permission and/or where permitted by law, we may also use your personal data for issues relating to product or service orders purposes, which may include contacting you by email, telephone, SMS text message, post, social media or messenger service with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.